Reservations/Cancellations

Reservations can be made by phone, fax, email, and online. Once a reservation is made it is booked within our system with a confirmation number as well as the clients contact information.

Pala Company requires a minimum of 30 minutes notice of a local pickup, an hour minimum for a pickup within the five boroughs, and a minimum of 2 hours notice for out of town pickups in order for a cancellation to be processed.

Waiting time for a scheduled airport pickup begins 15 minutes after the flight's scheduled arrival time and 30 minutes for international flights. If a passenger is a "No Show" they will be charged an appropriate fee for their pickup.

Payment Information

Pala Company accepts all major credit cards, including Visa, American Express, Mastercard, Discover, etc. Payments can also be made through personal checks as well as cash. If a ride is reserved under a corporate account, the passenger will be provided with a voucher which is later processed and billed through the office to the corporate account.

Make a On-line Reservations

Click here to begin on-line registration process.